Patient information
The practical side of a visit
Everything on this page is administrative rather than clinical: how appointments are arranged, what to bring, how results and records are handled, and how your information is treated.
Appointments
- Requesting a time
- Appointment requests are administrative. You send a preferred window; the clinic works out the appointment type and length and contacts you to agree an actual time. Nothing is booked until that conversation happens.
- How long to allow
- Allow more time than the appointment itself, allowing for arrival, any administrative check-in, and for the possibility that a preceding consultation has run long. Clinics run late when someone needed more time; on another day that person may be you.
- If you cannot attend
- Let the clinic know as early as you can so the time can be offered to someone else. Rescheduling is routine and does not need an explanation.
- Bringing someone with you
- You are welcome to bring a relative, friend, carer or interpreter. You can also ask for a chaperone during any examination, without giving a reason.
Preparing for a visit
- What to bring
- Any identification or membership details the clinic has asked for, a list of the medicines you currently take including doses, and any letters, results or discharge summaries from other services.
- Writing things down
- Two or three written questions are more useful than a long verbal list. If there is one thing you most want addressed, say it at the start rather than at the door.
- Clothing and examinations
- If the concern involves a particular part of the body, clothing that is easy to adjust makes the examination simpler. Anything that will be examined is explained beforehand.
- Children and dependants
- For a child's appointment, bring any immunisation or child-health record you hold and, where relevant, the name of anyone else involved in their care.
Records and results
- How results are handled
- Tests are requested when the outcome would change the plan. When a result arrives, it is reviewed against the reason it was ordered rather than in isolation, and you are told what it means for the next step.
- Understanding a result
- A value outside a reference range is not automatically a diagnosis, and a normal result does not always end an investigation. Both are interpreted alongside your history and examination.
- Records held about you
- Clinical records are kept so that care is continuous and safe. Requests relating to your own records are handled directly by the clinic rather than through this website.
Accessibility
- Telling us what you need
- If you need step-free access, extra time, a quieter waiting arrangement, written information, or an interpreter, say so when the appointment is being arranged so it can be planned rather than improvised.
- This website
- The site is built to work with keyboard navigation, screen readers and enlarged text, and respects reduced-motion settings. If something here is difficult to use, that is a defect worth telling us about.
Privacy and this website
- What the form collects
- The appointment request form collects your name, a contact method, the area of care, a preferred window, whether you are an existing patient, and a short administrative note. That is the minimum needed to schedule.
- What not to send
- Please do not use the form, or email, for detailed symptoms, medical history, medication lists or test results. Those belong in the consultation, where they can be discussed properly and recorded correctly.
- How it is transmitted
- Requests are sent over an encrypted connection and stored so that only the clinic can read them. No claim is made here about any particular regulatory certification.
Urgent and emergency care
Do not wait for a form response if a problem is getting worse quickly.
Call your local emergency number immediately for anything that may be life-threatening, including chest pain or pressure, difficulty breathing, severe or uncontrolled bleeding, sudden weakness, confusion or difficulty speaking, a seizure, or a serious injury. For a problem that is urgent but not an emergency, contact an urgent care service rather than waiting for a routine appointment.
This website cannot assess symptoms, decide whether a situation is an emergency, or replace medical advice.
Ready to arrange a visit?
Send an administrative request and the clinic will be in touch to agree a time.